Plymouth Glass Gallery Ltd customer privacy notice This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post
Plymouth Glass Gallery , 23 Southside Street, PLYMOUTH, Devon, PL1 2LD, GB
Telephone
01752 204069
Email
sales@plymouthglassgallery.com
What information we collect, use, and why
We collect or use the following information to
provide services and goods, including delivery, and for the operation of customer services and guarantees:
- Names and contact details
- Addresses
- Purchase and account history.
Our website software allows us to run analytical reports of customer journeys which help to improve our offer or services. These may be undertaken by a third party acting on our behalf. Neither us or the third party are able to access card and bank details. Neither us or any third party contracted by us to host our website operations, will share or sell customer details gained through transacting with Plymouth Glass Gallery with any third parties for marketing and cold selling purposes.
- Payment details limited as follows:
- In order to financially transact with us as part of your contract, if you order via our website and provide your card details on our website, we will use a third-party processor specified on the website. This means that we don’t see or store your bank details. You should read the third-party payment operators’ terms and conditions and privacy policy before making payment. We will see from the payment operators your IP address.
- If you pay our invoice direct by bank transfer into our account, we don’t see or store your bank account details. You should read the third-party payment operators ie. your bank or payment organisation's terms and conditions and privacy policy before making payment. You should read the third-party payment operators’ terms and conditions and privacy policy before adding any cards or payment methods to your saved account.
- Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site or e mail address; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.
- If you choose to set up a customer account, you can delete this at any time by logging in and cancelling your account. Alternatively you can e mail us at sales@plymouthglassgallery.co.uk
- Customer Account information
-
- You have the option to set up a customer account to make repeat transactions easier. You do not have to set up an account to buy from us.
- If you do choose to set up an account, your card and payment details may be stored by your third-party payment provider, for example Visa or Pay Pal. We do not store bank and card details nor can we access them via any customer account you choose to set up. We will be able to see your name and contact details including address and e mail. We may share this with a third party contracted to host our web and e commerce activities or to administer our IT requirements such as troubleshooting.
- Website user information (including user journeys, IP addresses and cookie tracking).
- Neither us or any third party contracted by us to host our website operations and e commerce operation, will share or sell customer details gained through transacting with Plymouth Glass Gallery with any third parties for marketing and cold selling purposes.
- Information relating to compliments or complaints
We collect or use the following information for
service updates or for internal analytics.
- Names and contact details
- Addresses
- Location data
- Purchase or viewing history
- IP addresses. An Internet Protocol (IP) address is the unique identifying number assigned to every device connected to the internet. An IP address definition is a numeric label assigned to devices that use the internet to communicate. Computers that communicate over the internet or via local networks share information to a specific location using IP addresses.
- Website and app user journey information
- Neither us or any third party contracted by us to host our website operations and e commerce operation, will share or sell customer details gained through transacting with Plymouth Glass Gallery with any third parties for marketing and cold selling purposes.
We collect or use the following information to
comply with legal requirements and/or for
dealing with queries, complaints or claims:
- Name
- Contact information including postal and e mail address and any telephone number provided.
- Financial transaction information, limited to whether an account has been paid or not. We do not collect or store bank account or card details when you transact with us online.
- Information relating to health and safety
- Correspondence you have sent us or that we have sent you that may form part of dealing with any query or legal matter.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to
provide services and goods are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Consent: before concluding your transaction via our website and e commerce store, you are required to select the button indicating that you have read and accepted our terms and conditions. Our terms and conditions state that we retain and use all information strictly under this Privacy Policy. Our Terms and Conditions, published on our website, should be read alongside, and are in addition to our policies, including this Privacy Policy (https://plymouthglassgallery.com/privacy-policy) and Cookies Policy (https://plymouthglassgallery.com/cookie-policy).
- Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for
service updates and internal analytical purposes are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you to sell goods via a functioning website and e commerce store that reflects the content our customers wish to purchase. All of your data protection rights may apply except the right to object.
- Consent: before concluding your transaction via our website and e commerce store, you are required to select the button indicating that you have read and accepted our terms and conditions. Our terms and conditions state that we retain and use all information strictly under this Privacy Policy. Our Terms and Conditions, published on our website, should be read alongside, and are in addition to our policies, including this Privacy Policy (https://plymouthglassgallery.com/privacy-policy) and Cookies Policy (https://plymouthglassgallery.com/cookie-policy).
Our lawful bases for collecting or using personal information for
legal requirements are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for
dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you and fulfil any customer requests linked to this. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
- From third party payment providers limited to account name, amount paid, and date paid and, in some cases, the last four digits of your card or account number only.
How long we keep information
We keep your information for 7 years, unless you as us not to. We will need to keep relevant information for as long as is necessary to meet taxation and accounting rules.
Who we share information with
Data processors Accountant: This data processor does the following activities for us: Prepares the Company Accounts;
Web Hosting and IT services This data processor does the following activities for us: Manages our e commerce site and associated functions necessary for its effective commercial function. Provides information on customer journeys and sales trends to assist in ensuring we provide goods for sale that reflect customer preferences.
Financial Transaction Providers: We may need to share limited information with the payment providers utilised by you when you paid for goods in the event of a dispute or payment query, to resolve our legal and contractual obligations. This information will not include bank details from online transactions as we do not collect or store this information.
Others we may share personal information with
- Professional or legal advisors
- External auditors or inspectors
Changes to this privacy notice
We will review our privacy notice from time to time. Any changes we make will be posted on this page, plymouthglassgallery.com so please check back frequently. Your continued use of our website(s) after will constitute your acceptance of and agreement to any changes.
How to complain
If you have any concerns about our use of your personal data, you can contact us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a concern with us, you can also raise a concern with the Information Commissioner. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website:
https://www.ico.org.uk/make-a-complaint
Last updated
Sept 9
th 2024